FAQ's and BOW CARE
TERMS AND CONDITIONS:
(ORDERS CANNOT BE PLACED UNLESS YOU CLICK TO AGREE TO THE TERMS AND CONDITIONS BELOW)
All Glitzy Cheer Bows products are handmade – not machine manufactured. Slight differences may occur.
Return Policy: Due to the custom nature of our products, Glitzy Cheer Bows is unable to accept returns or exchanges. Orders which are not personalized or customized (including rhinestone color choices, personalization, birthday number selections, initial/font choices, and other customizations) may be authorized to be returned for store credit if return is initiated within 48 hours of delivery receipt, but return authorization is not guaranteed. Personalized and custom orders are not eligible for return or exchange unless an error in personalization was made by Glitzy Cheer Bows, we will provide customer with a replacement of the product, exactly as originally ordered.
Please check all personalization carefully prior to submitting your order; personalization will appear exactly as you have entered it, including any capitalization and punctuation (unless otherwise specified). Glitzy Cheer Bows cannot offer returns or exchanges on personalized products due to typos or other customer input errors.
In the event that a product is found to be defective upon receipt, Glitzy Cheer Bows must be notified within 48 hours of delivery. All items must be returned for our inspection before an identical replacement product can be sent. If we confirm that the product is defective, or that a mistake was made by Glitzy Cheer Bows, we will reimburse customer's shipping cost for the return, and provide customer with a replacement of the product, exactly as originally ordered. Should we determine that the product is not defective or that the error in personalization was not made by Glitzy Cheer Bows, but was made by customer incorrectly, the cost of shipping the product to and from Glitzy Cheer Bows will be the customer's respsonsibility.
Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke, human hair, hairspray. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the discretion of Glitzy Cheer Bows. Returned items not meeting the criteria will be refused and sent back to the original purchaser.
Bows with sequins may get caught in hair and become loose. All bows are guaranteed for one season from purchase date.
Cancellation of Orders Not Yet Shipped: You may cancel your order within 24 hours of placing the order. Cancellation must be made via email to ContactUs@glitzycheerbows.com. Most items are custom made to order, and after 24 hours, the process of design work has already begun.
Discounts and Price Adjustments: Our retail prices are non-negotiable. We frequently offer special discounts via our Facebook page, and our newsletter; please like us on Facebook/Instagram and subscribe to our newsletter to receive all the latest updates regarding any special promotions! We are unable to offer discounts on an individual basis in order to keep our pricing fair for all of our valued customers and retailers. Bulk pricing and group discounts are available; please contact us for more information. Due to the unique custom nature of our products, we are unable to offer price adjustments or apply discount codes after an order has been placed. Please be sure to enter any discount codes at the time of your order.
Please be sure to note the availability noted on each product page. This is the time frame from order date to ship date and does not include time in transit. GLITZY CHEER BOWS is not responsible for shipping time after your package leaves our shop, and/or while in transit. Please be sure to allow appropriate shipping time for your package to arrive by your need in hand date. If we notice that your shipping method selected and time given to produce your bows does not coincide, we will contact you to advise expediting your shipping method to one that will meet your specific deadline requirements.
All shipments are made via the US Postal Service, and all International shipments are sent via International Priority Mail or International Express Mail. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based.
At the time your order ships, you will receive an automated updated email including a delivery confirmation number for your shipment. This number allows us to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the US Postal Service has confirmed that your order has been delivered, Glitzy Cheer Bows and our partners are not responsible for lost, stolen, or damaged packages. If you register an account with our website, you will be able to track the status of your order 24/7. Look for the Create Account Link on our Home Page.
Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Glitzy Cheer Bows is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control. The Postal Service only guarantees a specific delivery date when Express Mail is selected; other shipping methods provide an estimated delivery date but are not guaranteed.
NO order is processed until payment has been 'cleared'.
CAN I GET A SAMPLE BOWS?
Sample bows are available for coaches/directors - email us to discuss details - firstname.lastname@example.org or call us at 888-561-2125. Sample bows take just as long as a paid individual order, which depending on time of year could be 6-10 business days or longer.